Customer Service
This modules helps bridge the gaps in customer service, this training module includes exercises for improving interpersonal communication, product knowledge, conflict resolution, crisis management, and more. It’s an interactive process that involves teaching skills, competencies, and tools needed to better serve customers so they derive more value from products and services.
The way an company interacts with its customers base directly affects its business growth. Satisfied customers not only visit back to make more purchases, but they also pass on positive recommendations to other prospective customers which improves the future scope of the sale.
Recognizing the need for a customer focused environment in the present competitive business world, Marvel Executives and Business Consultancy LTD has brought together this Customer Service Excellence Training Course. The training course drives home the importance that customer service carries in overall business growth.
With practical lessons, participants gain first-hand knowledge in this context. The course aims to impart insight regarding various tools and techniques used in the corporate world. The course is a pre-requisite for any associate looking to understand the ideology behind customer service excellence and is willing to get well-versed in the same.
What Will I Learn?
- Course Objectives:
- On successful completion of Customer Service Excellence Training course, participants shall be able to:-
- Understand who a customer is and the needs of customers.
- Understand why customers are important for any business.
- Understand what excellent customer service is and the importance of providing excellent customer service.
- Understand what customer satisfaction is and how you can achieve it.
- Understand the benefits of customer service to the business.
- Understand consumer behavior and factors that influence the buying decisions of customers.
- Understand methods to effectively communicate with customers.
- Understand the Golden rule - Making the first impression and customer recognition.
- Understand and know techniques and strategies for dealing with difficult customers.
- Understand how you can build self-confidence in dealing with customers.
Course Content
Understanding customer service and its importance to the business
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01:03
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01:00
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02:15
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02:15
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About the instructors
8 Courses
31 students
9 Courses
3 students
Material Includes
- On-demand video
- Downloadable resources
- Full lifetime access
- Access on mobile, tablet and laptop
- Certificate of Completion
Requirements
- Have a good device either smart phone, tablet or laptop
- Access to good reception (internet)
- Have an Email Account
- Register with us through our website
Audience
- • Senior Marketing Managers/ Marketing Heads.
- • Customer Relationship Managers/ Relationship Managers.
- • Customer Service Professionals/ Supervisors/ Team Leaders and Managers.
- • Sales Professionals, Salespersons.
- • Sales Analysts.
- • Start-up Founders, Entrepreneurs.